Cancellation and Refund Policy

Last updated: July 10, 2026

This Cancellation and Refund Policy (the "Policy") forms an integral part of the Terms of Service and governs the cancellation of subscriptions and the reimbursement of sums paid to PINNCOR in respect of the Service.

The plans named The Door, The Notebook and The Legacy were formerly designated Aleyo, Babalawo and Awó respectively. The change is one of name only and does not affect any right already contracted.

1. The Notebook subscription

1.1. The User may cancel the subscription at any time, without penalty, through the account page by means of the "Manage my subscription" function.

1.2. Upon cancellation, the User shall retain access until the expiry of the period already paid for, whether monthly, semiannual or annual, and no further charge shall be made thereafter.

1.3. No pro rata reimbursement is made in respect of periods partially consumed.

1.4. Where a subscription benefiting from the founder's price is cancelled, that price is forfeited, and any subsequent re-subscription shall be effected at the list price then in force.

2. The Legacy (single payment)

2.1. The User benefits from a satisfaction guarantee of seven (7) calendar days from the date of payment. Should the Content fail to meet the User's expectations, a request made within that period shall entitle the User to reimbursement of one hundred per cent (100%) of the sum paid.

2.2. Upon expiry of the said seven (7) day period, the payment is non-refundable, perpetual access having conferred the entirety of the Content immediately upon completion of the transaction.

3. Unrecognized charges and billing errors

Charges appear on the User's statement under the descriptor LAPALABRADEIFA.COM. Where a User does not recognize a charge, or considers that a billing error has occurred, the User is requested to contact PINNCOR before initiating a dispute with their card issuer. PINNCOR shall review the matter and, where the claim is well founded, correct or reimburse the charge without delay.

4. Procedure for requesting reimbursement

Requests shall be addressed to contacto@lapalabradeifa.com from the email address of record, stating the grounds relied upon. Approved reimbursements are processed by Stripe, Inc. to the original method of payment; issuing banks ordinarily reflect such reimbursements within five (5) to ten (10) business days.