Cancellation and Refund Policy

Last updated: October 1, 2026

This Cancellation and Refund Policy (the "Policy") forms an integral part of the Terms of Service.

The plans named The Door, The Notebook and The Legacy were formerly designated Aleyo, Babalawo and Awó respectively. The change is one of name only and does not affect any right already contracted.

1. Purchases on the App Store or Google Play

Today plans are bought inside the La Palabra de Ifá apps. Those purchases are charged by Apple or Google, and therefore:

1.1. They are cancelled in the store: on iPhone, in Settings → your name → Subscriptions; on Android, in Google Play → Payments & subscriptions. After cancelling, you keep access until the end of the period already paid for and you are not charged again.

1.2. Refunds are handled by the store, under its own rules: if you bought on iPhone, ask Apple at reportaproblem.apple.com; if you bought on Android, use your Google Play order history (play.google.com/store/account/orderhistory). We cannot reverse a charge made by the store, but if you have a problem, write to us and we will help you with the request.

1.3. Deleting your account does not cancel a subscription bought in a store: cancel it there first.

2. Purchases made on the Site

Payments on the Site are closed today. For subscriptions and payments made on the Site (through Stripe), before or once they reopen, the following applies:

2.1. The Notebook. You may cancel at any time, without penalty, from your account page ("Manage my subscription"). You keep access until the end of the period already paid for, and no further charge is made. No pro rata reimbursement is made for periods partially used.

2.2. The Legacy (no longer sold). The Legacy is no longer offered. Those who bought it on the Site keep their access for life while the service exists. Its seven (7) calendar day satisfaction guarantee applied only to purchases made on the Site, within seven (7) days of payment; after that period the payment is non-refundable.

2.3. Unrecognized charges and billing errors. Site charges appear on your statement as LAPALABRADEIFA.COM. If you do not recognize a charge or believe there was a billing error, please contact us before disputing it with your card issuer: we will review it and, where the claim is well founded, correct or refund it without delay.

2.4. How to request a refund for a Site purchase. Write to contacto@lapalabradeifa.com from your account's email address, stating the reason. Approved refunds are processed by Stripe to the original payment method; banks usually reflect them within five (5) to ten (10) business days.

3. Your rights as a consumer

Nothing in this Policy limits the rights granted to you by consumer protection law. In Mexico you may go to the Federal Consumer Protection Agency (PROFECO).